Shipping policy
| Ships to | the United States only |
| Processing time | 1–2 business days (we pack and hand your order to the carrier) |
| Transit time | 3–5 business days after dispatch |
| Total delivery time | 4–7 business days from your order |
| Order cut-off | 2:00 PM, Mon–Sat. Orders placed before then start processing the same business day; later orders start the next business day. |
| Shipping cost | Free on every order within the United States. |
All times are business days (Mon–Sat). Most orders arrive 4–7 business days after you order: 1–2 business days for us to pack and ship it, then 3–5 business days in transit.
Tracking, damage and lost parcels
- Tracking: When your order ships, we email you a shipping confirmation (with tracking details when the carrier provides them).
- Damaged on arrival: If your package arrives damaged, take photos and email hallo@better-world.shop within 30 days of delivery. We send a replacement or a full refund.
- Lost parcels: If tracking shows no progress for several business days, or your package is marked as delivered but hasn't arrived, email hallo@better-world.shop with your order number. We follow it up with the carrier and, if the package is confirmed lost, send a replacement or a full refund.
- Address changes: Email us before your order ships and we'll update the delivery address.
Questions
Email hallo@better-world.shop or call +1 (787) 765-1065 (Mon–Sat, 9 AM–6 PM).